1. 7-day money-back guarantee
If VoicaX does not deliver the service as promised, you may request a full refund of your subscription fee within 7 days of payment. "As promised" means a material, reproducible failure of the core features described in your selected plan that prevents meaningful use of the Service. Refunds are evaluated based on usage logs, configuration, and the specific issue reported.
2. Mistaken purchase refunds
If you purchase a plan by mistake and have not used any part of the Service (no AI Employee conversations, no voice minutes, no workflow executions, no knowledge queries, and no API calls), you may request a refund within 24 hours of payment. We reserve the right to verify zero usage before approving the refund.
3. Usage-based charges
Usage-based charges — including voice minutes, AI tokens, messages, and overages — are non-refundable once consumed. We bear the cost of every AI and telephony provider used on your behalf, so refunds are not available for consumed usage.
4. Subscription cancellations
You may cancel your subscription at any time. Access continues until the end of the current billing period. Canceling does not automatically trigger a refund unless you also qualify under Section 1 or Section 2.
5. How to request
Submit refund requests through Support with your organization ID, invoice reference, and a brief description of the issue (for money-back guarantees) or confirmation that no usage occurred (for mistaken purchases). Most decisions are returned within 5 business days.
6. Statutory rights
Consumers in jurisdictions granting statutory refund or withdrawal rights retain those rights notwithstanding this policy. Where local law requires a refund, we will honor it.